Call Us: 02 4367 5751 (Erina) / 02 4392 0148 (Charmhaven)
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Refunds & Returns


Refunds and Returns

Mobility 2 You want to make sure you are completely satisfied with your product and our service. If for any reason you would like to arrange a product return, please be aware of our following policy:

Firstly, due to hygiene laws and regulations, Mobility 2 You are prohibited from returning any products that come in contact with the human body in an unsanitary way and/or can absorb or be affected by micro-organisms.

This includes (but is not exclusive to) shower equipment, mattresses, toilet aids, cushions, slings and daily living aids that may come into contact with the mouth or body.

If unsure whether this is applicable to your purchase, please contact us.

If your product is not affected by the above health, hygenie and safety laws, then the following policy applies:

Change of mind or incorrect choice:

You may return the item to us within 7 days of receiving the item.

The item should not be opened from the original packaging.

You are responsible for paying the postage back to us.

Return of Non-Faulty/Non-Damaged Goods:

Goods that are not faulty/damaged can be returned within 7 days of receipt for exchange or refund.

Customers must also pay the next freight cost of future item(s) delivered by Mobility 2 You

All products will be replaced within 1-2 weeks from the day which the product was received by Mobility 2 You

Please note that there are NO RETURNS for change of mind or incorrect order after 7 days from the day which the product(s) or item(s) were first received under any circumstances.
Due to the nature of our business we are often asked to return items that ‘have only been used once’ or ‘never even used’.

Return of Faulty Goods

Any product that arrives damaged or faulty can be exchanged with within 7 days of receipt

We kindly ask you to contact us and we will either send a courier to retrieve the item, or allow you to quote us a shipping price back which will be refunded on assessment of the goods

All products must be returned in like-new condition (excluding reported damage), including original packaging and all documentation and accessories.

All defective product(s) will be assessed by Mobility 2 You returns division and if deemed faulty\damaged, a replacement will be dispatched as soon as possible (within one week maximum)

If a product returned is found not to be faulty, customers will be charged with 20% re-stocking fee and must also pay the freight cost of the item(s) delivered back by Mobility 2 You and  will not have the freight cost refunded if sent at their cost